Contact Us
Contact Form Security
Messages sent through this form are read and answered by the Ruby fortune editorial team in English. The team does not respond in other languages, so a message written in English will reach the right person and receive a reply without delay.
This form is not a secure channel for sending financial information. Never include bank account numbers, card details, passwords, login credentials, or copies of identity documents in a message. Any of these details sent through the form could be seen by someone other than the intended recipient. If verification documents are required, the casino’s own secure upload system is the only place to provide them, and the team will direct you there when needed.
For questions about a specific account, balance, bonus, or withdrawal, contact the casino’s customer support team directly. The editorial team cannot access player accounts, change account settings, or speed up payout processing. The contact form is for feedback about the content on this website, not for account matters.
Where to Get Help
If gambling is causing difficulty, the contact form is not the right place to turn. A person struggling with gambling habits should seek support from a professional help organisation in their province. These services are free, confidential, and available to anyone who asks. The team at Ruby fortune cannot provide counselling or intervene in a player’s behaviour, but the website’s responsible-gambling section lists the organisations that can.
Players who want to restrict their own access to gambling should use the self-exclusion tools offered by the casino or by their provincial regulator. Setting up a self-exclusion through the casino’s account settings takes effect immediately, and the casino will honour the request once it is submitted. For assistance with these tools, contact the casino’s support team rather than the editorial desk.
Response Time
The team reads every message sent through this form and replies in due course. Messages are handled in the order they arrive, and a reply can be expected within a reasonable time. The team does not prioritise messages based on urgency, so a message sent more than once will not receive a faster response. One clear message with all relevant details will be answered as quickly as the workload allows.